Citizen Charter

Our Commitment

Our pledge to deliver transparent, timely, and quality services to our community.

What is Our Citizen Charter?

The Citizen Charter outlines our commitment to you—our community. It defines the standards of service you can expect, your rights, and our responsibilities to ensure transparency, accountability, and efficient service delivery.

Our Service Standards

Timely Response: We strive to respond to all queries and requests within 48 hours.
Transparency: All processes are transparent and information is readily available.
Accessibility: Services are accessible to all citizens without discrimination.
Quality Assurance: We ensure services meet the highest quality standards.
Continuous Improvement: Regular reviews and feedback mechanisms are in place to improve our services.

Your Rights as a Citizen

Right to Information: Access accurate and timely information about services.
Right to Fair Treatment: Receive respectful and unbiased services.
Right to Feedback: Provide feedback and complaints without fear of reprisal.
Right to Accountability: Expect accountability for service delivery.

Our Responsibilities

Provide clear, accurate, and up-to-date information about our services.
Ensure services are delivered efficiently and courteously.
Protect citizen data and maintain confidentiality.
Respond promptly to complaints and feedback.
Continuously train staff to uphold service quality standards.

Get In Touch

We’d Love to Hear From You

Contact Information

Whether you have questions, want to volunteer, or wish to support our mission, feel free to reach out. Our team will get back to you as soon as possible.

Agrani